How to get help from Home-Start

All parents struggle at one time or another. For some, the challenges can be greater. You are not alone.

Support from Home-Start

Befriending is offered at times of stress by trained volunteers who work towards increasing the confidence and independence of parents.

How to make a referral to
Home-Start Telford & Wrekin

Referral Criteria

  • The family must live within the Borough of Telford & Wrekin in Shropshire.
  • The family must have at least one child under 5, preferably not yet in school.
  • There must be an additional vulnerability such as isolation, poverty, bereavement, poor mental or physical health, disability, developmental concerns, multiple birth, teenage parents, domestic violence, addictions etc.

The Referral Process

  • In the first instance, please email to say that you have a family you would like to refer. (Do not include any personal information at this point.)
  • We will call you back to discuss the needs of the family and take some basic information. (There may be a waiting list before we can offer support, we will let you know if that’s the case.)
  • Once we are ready to support the family, we will send you a referral form and a unique password with which to protect the document in line with our GDPR policy.
  • Once you have gained the parent’s consent, completed the form and password protected it, you can email it back to us,
  • We will then contact the family, complete initial paperwork and match them with a volunteer who will provide them with 1-1 emotional and practical support, advice and guidance for 2-3 hours a week.
  • We will let you know once the family is matched with a volunteer.

Home-Start Telford & Wrekin Family Groups

We run a number of family groups which are held regularly, at a local venue, where you and your children can come along and meet other families.

Your children get the chance to play, learn and have fun with other children and with different books and toys.

You get the chance to meet and talk to other parents – and many parents discover they are going through the same kinds of experiences and feel less alone.

Many of the staff and volunteers running the groups have also been home-visiting volunteers.  These groups are a great place for parents to pick up advice, tips and help from Home-Start and other parents.

Due to COVID restrictions we are currently not running all of our groups at this current time.

Wednesday Chatterbox Group

1.00pm-2.30pm – HLC Family Room
(Term-time only)
A group for parents and their pre-school children to enjoy activities together.

Friday Playing Together

9.30am-11.00am -HLC Family Room
(Term-time only)
A group for parents and their pre-school children to enjoy activities together.

Me Time

1.00pm-2.30pm- Shropshire Youth Support Trust
Hazeldine House, Central Square, Town Centre, TF3 4JL (Next to Little Dessert).
(Term-Time only)
A new, weekly drop-in group for young mums (under 19) who are experiencing low mood.
Why not come along for a coffee and a chat?

Children drawing

Other Groups

Home-Start Telford & Wrekin run groups to help parents and children through specific hard times – such as ‘Something More’ self-esteem course for women. The 10 week long ‘Something More’ course aims to build self-esteem and reduce depression in women. It is an evidence-based programme and focuses on:

  • Enhancing social skills, changing perceived negative social evaluations and building social networks.
  • Interpersonal problem solving, changing negative thought patterns and thereby increasing self-control.
  • Teaching stress management and coping skills including relaxation and non-violent communication methods.
  • Providing a safe, welcoming environment where women are given choices, they are listened to and know that they are in control of their own development.

Over the years that we have been involved in delivering the course we have seen the dramatic effect it has had on some of the women who have attended. This is not an easy course to complete, it can be hard work to go through the weeks and sometimes recognise that you are the one who has to change your behaviours to effect change in your life. It can be quite a scary responsibility to suddenly realise that you do have choices and that you can take control of how you react to the challenges that life throws at you.

We also run mental wellbeing groups, self-esteem courses and teenage parent groups.



Made me appreciate that there were positive things happening – not just negative.


My volunteer ‘helped recognise small successes and efforts when they weren’t terribly apparent’.


It gave me the feeling that I didn’t have to be alone.


Gave me encouragement


Offered enough alternatives that one was bound to work.


Become a Home-Start Telford & Wrekin Volunteer Today

Home-Start’s team of trained volunteers make sure a child’s early years count. By volunteering just a few hours each week you can transform the lives of young children and their parents in your community.


Find out moreVolunteer application form